CROWNVIBE Return & Refund Policy

At CROWNVIBE, customer satisfaction is our top priority. To ensure a seamless and transparent shopping experience, we have updated and refined our return, exchange, and cancellation policies. Please review the details below.

1. Order Cancellation Policy

Want to change your mind? Please review our cancellation windows:

  • Within 24 Hours: You can cancel your order free of charge within 24 hours of placement.

  • After 24 Hours: Cancellations made after 24 hours will incur a 15% handling fee.

  • Shipped Orders: Once your order has been shipped and is in transit, it cannot be canceled. Please follow our standard Return Process once the package arrives.

  • Custom Orders: Please note that custom or personalized orders cannot be canceled once placed.

 

2. 7-Day Return & Exchange Policy

7 Days DOA (Dead on Arrival) Product Guarantee

If you receive an item that is damaged, defective, or different from what you ordered, you are fully protected by our DOA Guarantee.

How to claim a replacement or refund:

  1. Contact Us: Within 7 days of receiving the product, email us with photos or videos clearly showing the issue. State whether you prefer a refund or a replacement.

  2. Review: Our customer service team will review your claim within 1-2 business days.

  3. Resolution: Once approved, we will arrange a replacement or refund. You may be asked to return the defective product. Please note: Buyers are responsible for the return shipping fees.

3. How to Start a Return

⚠️ IMPORTANT: Do NOT send your return to the shipping address listed on the parcel. This is not our return center, and we cannot be held responsible for items lost if sent there.

To initiate a return, you MUST contact our customer support team first:

  • Contact Email: crownvibe@outlook.com

  • Required Info: Your Order Number, reason for return, and product photos (if applicable).

Unauthorized returns without prior contact may be rejected.

4. Refund Process & Shipping Fees

Shipping Fee Deductions

  • Original Shipping: Express shipping, international shipping, and third-party fees are non-refundable.

  • Orders with Paid Shipping: The original shipping cost will be deducted from your total refund.

  • Orders with Free Shipping: A flat fee of $6.00 will be deducted from your final refund to cover our initial shipping costs.

  • Return Shipping: CROWNVIBE is not responsible for the shipping costs incurred when returning items to us.

Refund Timeline

  • Once we receive and inspect your return, refunds are processed within 5 to 7 business days.

  • Please allow an additional 7 business days for the funds to reflect on your bank statement (delays may occur depending on your financial institution).

5. Policy Exceptions & Non-Refundable Situations

Full refunds are not available under the following circumstances:

  1. Delays caused by the buyer providing incorrect, incomplete, or invalid delivery information.

  2. Delays caused by Force Majeure incidents beyond our control (e.g., natural disasters, severe weather, war, public holidays, or customs clearance delays).

  3. Uninsured orders that are lost or stolen during transit.

Contact Us

If you have any questions regarding our Return and Refund Policy, feel free to reach out to our dedicated support team at crownvibe@outlook.com. We are always here to help!